Job Information & Communication Technology Officer (ICT), Khartoum – Norwegian Refugee Council
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We work in crises across more than 30 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights.
NORCAP is a global provider of expertise that contributes to solving challenges in the humanitarian, development and peacebuilding sectors. Our ultimate goal is to strengthen the resilience, and protect the lives, rights and livelihoods of vulnerable people and communities
NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
The Norwegian Refugee Council has an interesting and rewarding opportunity to be part of our newest country of operation – Sudan.
The NRC has recently re-registered to operate in Sudan, and is currently in country start-up phase, conducting assessments and designing the first steps of the programme. Focus will be given to people displaced by conflict, refugees, and vulnerable migrants, and potential geographical areas of work will be Khartoum state, South Kordofan and Blue Nile on a first phase, with the idea to expand to other States.
As a priority, NRC is therefore hiring an ICT Officer to be part of establishing NRC’s programme in Sudan.
Duties and responsibilities
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
Adheres to and support for implementation of NRC ICT policies and procedures, handbooks and guidelines.
Visit NRC field offices to provide support for internet setup in new bases according to ICT-HO Standards.
Submit visit report as per NRC standards highlighting the key technical recommendations for future and keep the track.
Provide IT support to all NRC offices in Sudan this includes country, area and field offices
Ensure ICT equipment’s, hardware, software and other resources are timely made available and well maintained
Troubleshoots, diagnoses problems, implements corrective action & procedures, monitor and facilitate repairs.
Sets up and configures general hardware, peripherals and accounts assigning security level;
Monitors, operates, and maintain a reliable internet and network system (connectivity, assigning access level…),
Implement NRC filling system (electronic files) at country level as per defined NRC standards · Provide IT support and capacity building to users on hardware, software, peripherals and other ICT resources (internet, e-mail, intranet…)
Keep track and ensure proper handover, including signatures for all mobile equipment’s.
Work with Logistics to ensure that ICT Equipment are tagged, and any Loss/Damage are reported in with accuracy. Interact with external parties as and when required (for example contracted service providers for Internet) to ensure NRC is enjoying the required services in an optimum manner.
Identify ICT problems, develop and implement technical solutions for example to meet Programme and Monitoring & Evaluation specific needs
Maintain an accurate ICT asset management system and documentation at Country office level
Ensure anti-corruption, transparency and cost efficiency principles in all processes
Experience from working as an ICT Officer in a humanitarian/recovery context
Previous experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Knowledge about own skills/profile
Fluency in English
Planning and delivering results
Working with people
Handling insecure environments
We can offer
Duty Station: Khartoum, Sudan
Travel: At least 30% travel
Contract Period: 12 months, with possible extension
Salary/Benefits: NRC offers a competitive compensation and benefits package
NRC may be required to verify the identity of its partners and employees to check they have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.
Females are highly encouraged to apply